Studio Policies

Class Arrivals & Check-In

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New clients: Welcome! To ensure the safety of all, please arrive 10 minutes before class starts. All new clients receive an intro to the teacher and a brief studio tour.

Returning Clients: Welcome back! Arrive at least 5 minutes before class to get yourself and your props ready.

If you arrive earlier and doors are open, feel free to hang out in our lobby. If a class is in session, please keep noise in the lobby to a minimum. You will have to wait until the class is finished to use the bathroom facilities, as they are accessed by walking through the practice area.

For your safety, late arrivals are not permitted to join class once started.

Studio Etiquette

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1. Please arrive on time and stay throughout. Late entry and early departure disrupt the group experience. We’re in this together! 👊
2. Shoes & socks off please. Unless they are grippy socks, we practice barefoot in studio.
3. Leave phones on silent in the lobby.  This is your time to unplug and be present.
4. Keep voices low when entering the studio.
5. After class, clean your space and any props used. This is our shared home – let’s treat it with care.
6. Have an open mind, compassionate heart, and respect for your fellow classmates & teachers.  

Reservation Policy

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All classes must be booked in advance through our app or website. Please arrive a few minutes prior to the start of class.

Cancellation Policy

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We get it, sh*t happens! You get sick, you overslept, you forgot you overbooked your schedule, or you just can't make it to class. All we ask is that you at least (1) hour BEFORE the scheduled class to avoid a fee. The class will be returned to your account to be used at a future time.

Late Cancel / No Show Policy

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Cancellations made LESS than (1) hour before start time, or failure to attend a booked session (“No Show”), will result in a loss of the session, and a $10 Late Cancel/No Show fee charged to the card on file. Classes are non-transferable and non-refundable.

Cancellation Policy - Workshops & Events

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Refunds will only be given for a workshop or special event if cancelled at least 48 hours or more in advance. Otherwise, no refunds or transfers if you cancel less than 48-hrs in advance.

Waitlist Policy

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If you add yourself to a waitlisted class, once a spot opens up (first come, first serve) and you choose not to attend or fail to cancel (1) hour prior, the Late Cancel/No Show $10 fee will apply and be charged to the card on file.

Inclement Weather Policy

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It was a rough winter! And let’s hope there’s no more tornado warnings! Sometimes Mother Nature can be unpredictable, and Shine Studios may need to cancel classes due to severe weather. If so, we will be cancel no later than one (1) hour before start time.

In these cases, no late fees or loss of session credits will apply. All session credits will be automatically returned to your account. We will make the announcement via social media, email, and/or SMS (if you opted in to notifications).

Age & Participation

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All clients must be at least 18 years old. The youngest client can be 16 and MUST be accompanied by a parent or legal guardian. A parent or legal guardian must also be present to sign the waiver before practicing.

Retail/Return Policy

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We will accept returns for retail items for full refund within 7 days from purchase in unopened, unworn condition. All Artwork sales are final, non-returnable.